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Stoney Creek, Ancaster
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Reviews From Satisfied Customers in Your Area
At Sutton & Son Appliance Service we are always happy to hear back from our customers about the quality of service they received. It keeps us performing at our best! Below you can see some comments from recent customers that were taken from an internet review site. Take a moment to see what your neighbours are saying about us and then contact us to schedule an appointment.
I spoke with Steve yesterday and explained my issue with my 13 year old stove. He was patient and helped to answer all my questions.
Quick and efficient! The technician repaired my washing machine. He had the necessary parts with him on the truck, so no delays. I would highly recommend!
These guys are fantastic. Helped me diagnose a problem with my gas dryer over the phone step by step. Random find on Google and now that I've found them their my guys
Love all the help and honesty from these guys! I've been using them for years. I really appreciate all the help they give me over the phone to look for some clues to my problem that I might be able to fix myself and save me money! They've saved me hundreds of dollars. Thanks guys!
Fantastic service. Steve and his team have been wonderful to deal with. Very professional, and his staff is knowledgeable, polite, efficient and courteous. Wonderful people. I will continue to recommend them any chance I get. I wouldn't call anywhere else for servicing.
“Arrived on time”
Very pleased with service - from the initial call to the service call. Arrived on time, and completed the Microwave repair at the agreed price. Without question, the Tech (Paul) knows his stuff and very customer focused. Highly recommend Sutton and Son.
“Great customer service”
The control panel/clock on our stove was breaking lose and falling into the appliance. We called the manufacturer, who referred us to Sutton and Son. I had great customer service from the time I called them. They knew what the problem was without coming, ordered the part and scheduled an appointment to come later the same week. On the appointed day, I got a call in the morning to provide a time frame. They arrived on time, completed the repair and all the paperwork quickly, professionally and without making any mess! A very pleasant experience! Thank you!
“Expert knowledge and workmanship“
Over many years I had the opportunity to work with Sutton & Son Appliance Service from the manufacturing end of the industry. I found this business to be honest with the customer's best interest being paramount in all that they do. They offer expert knowledge and workmanship to their customers. They provide up-to-date training to their skilled technicians and counter staff. The consumer can be assured of quality service when selecting this company for their repairs.
“No service call required”
I called in to book a service call for my broken washing machine. The lovely gentleman on the other end of the line walked me through some troubleshooting on the phone and helped me solve the problem! No service call required. Great staff! Knowledgeable and extremely helpful. Saved me money, too!
“No more leaking fridge!”
Great service! My fridge was leaking and they knew exactly what the issue was by verifying the model number. The part was ordered and installed in a couple of days. No more leaking fridge! Would highly recommend!
“Excellent professional service”
Steve at Suttons & Son Appliances helped me understand the concerns with my refrigerator over the phone. His technician was on time and had the problem fixed right away. I would recommend Sutton's to anyone requiring honest, affordable and speedy service!
“Sutton & Son Appliance Service helped me for FREE!”
I called Suttons because I had a problem with my gas dryer. I usually repair my own appliances but I don't like touching gas and my wife wouldn't let me anyway. We were very concerned about having a gas smell and I was going to call the gas company but decided to call Suttons first.
A nice lady put me on hold and then one of their technicians got on the phone and asked me some questions.
I wanted to get service out immediately but after talking to him we realized the problem was an open can of paint thinner and the fumes were being sucked through the dryer. What a great company for talking me through this instead of sending out a technician and charging me.
Thank you Suttons & Son!
“Absolutely amazing service”
I called Suttons & Sons Appliances and spoke with Steve to arrange service and he was very professional and helpful in arranging my service call. Technician was prompt and very professional and did a great job. My problem appliance now works like new!!! I have already recommended to my friends and family and will continue to do so.
“Would definitely recommend!”
I have dealt personally with this company many times and EVERY time I have been beyond impressed with their courteous and prompt service, knowledge and overall professionalism. I have encountered different technicians and have always felt that they have given an honest opinion, charged a fair price, and made me comfortable having them in my home. I will no doubt continue to use Sutton & Son Appliance Service for many years to come! AWESOME TEAM!
I was very impressed with this company as everyone gets leery when it comes to servicing an appliance. The lady who answered the phone was so helpful and friendly. Service man who came out was fantastic and so informative. Their rates were very fair!!! I will definitely use these guys again and will be referring them to my family as well.
I initially dealt with Steve on the phone and he was extremely helpful, knowledgeable and kind. The oven repair was quick and it now works great! I would highly recommend using Sutton and Sons. Very professional, amazing quality and experienced service staff!
Had a number of people come to install and then flip my fridge door but they were unable to do the necessary work. Sutton & Sons came in and completed the work quickly, quietly and left no sign that they were here. Extremely impressed!! I will know who to call first next time. Thank you!
“Took the Time”
Came in to repair hood vent successfully and we mentioned issue with stove and he took the time to repair it as well. Another company previously came in to repair stove for same issue and was told that there was nothing wrong. Sutton & Son was very professional and courteous. We would highly reccomend for all appliance repairs. Thanks again for all of your help.
Paul & Larry
“Absolutely the BEST”
Absolutely the BEST appliance service call I have ever had…Graeme was professional, knowledgeable, friendly and took the time to ask if I had any other concerns. In fact, I had another concern with the kitchen vent above the stove and didn’t know who to call. Graeme was able to unlatch the filters and with a lot of scrubbing I will have them clean and usable again.Graeme also gave me useful recommendations for the other appliances in the kitchen to help avoid unnecessary problems. I will contact Sutton Appliance Repair For all my appliance repairs in the future and will recommend them To my new neighbours too.
Highly recommend. Called Sutton & Sons to repair a leaky Bosch dishwasher, after Bosch's factory preferred technician didn't bring the right part, broke the water shutoff valve and left us with water pouring into the kitchen. From the moment Sutton & Sons (promptly) answered my call, I could tell they were knowledgeable, professional, and personable. They were able to quick tell what the problem was and even knew the exact part needed. When they showed up, they quickly confirmed and repaired the issue, and even found and fixed a clog made by the other guy. Once repairs were completed, the dishwasher was reinstalled, balanced, and a test cycle run. It is always nice to support such a well run local family business - especially when the service is so prompt and professional. Pricing was very clear and reasonable. I will definitely use Sutton & Sons in the future.