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Professional Appliance Parts in Hamilton, Burlington, Brantford & the Niagara Region

At Sutton & Son Appliance Service, we carry a large inventory of genuine and approved appliance replacement parts for homeowners and DIY repairers throughout Southern Ontario. Whether your refrigerator, dishwasher, stove, washer, dryer, or microwave needs a specific component, we can help you find the right part quickly — often the same day. Sutton & Son

Our team also offers free over-the-phone diagnosis to help you determine whether your appliance needs a replacement part or a professional service call, saving you time and unnecessary costs. Sutton & Son

Why Order Parts from Us

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Helpful DIY Guidance

If you plan to install the part yourself, we can provide tips and best practices to help you complete your repair safely and effectively. 

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Factory-Trained, Certified Technicians

We ensure your warranty stays intact and the work meets manufacturer standards.

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Local Parts Support in Southern Ontario

Serving Hamilton, Burlington, Dundas, Grimsby, Stoney Creek, Ancaster, Brantford, and the Niagara Region, we’re your neighbourhood supplier of quality appliance parts.

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Extensive Inventory for All Major Appliance Types

We stock parts for refrigerators, freezers, dishwashers, ovens, ranges, washers, dryers, and more.

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Parts for Most Major Brands

Whether you need a specific gasket, motor, valve, switch, or control board, we can help you source the right component. 

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Free Advice & Troubleshooting

Not sure what part you need? Our experienced technicians will help you identify the correct part using your make, model, and serial number before ordering.

Our Parts Inventory Covers All Major Brands

We carry parts for a broad range of manufacturers, including (but not limited to):

How to Order Appliance Parts

Call Us with Your Appliance Details

To ensure we match you with the correct replacement part, provide your appliance’s make, model, and serial number when you contact us.
These details help us quickly identify the exact components required for your refrigerator, dishwasher, stove, washer, dryer, or any other household appliance.

Receive Expert Troubleshooting & Part Verification

Once we have your appliance information, our experienced team will:

  • Confirm the correct part number and manufacturer compatibility
  • Check in-stock availability or order the part directly if needed
  • Provide guidance on whether the part alone will resolve your issue or if a service call is recommended
  • Offer tips on safe installation if you’re completing the repair yourself

This expert support helps prevent ordering the wrong part and ensures you get what you need the first time.

Choose Pickup or Convenient Shipping Options

After confirming the part, you can:

  • Pick up your order at our Hamilton location, or...
  • Have the part shipped directly to your home for added convenience

Most common parts are readily available, and special-order items can typically be sourced quickly through our manufacturer network.

Why Model

Numbers Matter

Providing the exact model number of your appliance is key to a smooth, accurate parts order. Every appliance model — even within the same brand can have unique components, updated part designs, or manufacturing variations. Supplying this information allows us to:

  • Identify the correct replacement part on the first try
    Model numbers ensure precise part matching, preventing guesswork and reducing the risk of ordering incompatible components.
  • Speed up processing and fulfillment
    With the right model number, we can quickly verify availability, place orders with manufacturers, and get your part ready for pickup or shipment sooner.
  • Avoid delays, returns, and installation issues
    Incorrect or outdated part numbers often lead to shipping errors and reordering. The proper model number eliminates these setbacks and helps your repair stay on schedule.

Where to Find Your Model Number

Model and serial numbers are typically printed on a manufacturer's label located in one of the following places:

  • Refrigerator: inside wall, ceiling, or behind a crisper drawer
  • Stove/Oven/Range: on the frame behind the door, drawer, or cooktop edge
  • Dishwasher: inside the door frame or along the side panel
  • Washer/Dryer: inside the door, behind the lid, or on the back panel
  • Microwave: inside the door frame or on the back of the unit


If you're unsure where to look, our team can walk you through the process over the phone to help you locate the correct information quickly.

Helpful Tips for DIY Repairs

DIY appliance repairs can be effective, but safety and accuracy are essential. Keep these key tips in mind before ordering or installing parts:

  • 1. Check Your Warranty First

    Before purchasing parts, confirm whether your appliance is still under manufacturer's or extended warranty. Some warranties require certified technicians, and DIY repairs may void coverage.

  • 2. Always Use the Correct Model Number

    Locate your appliance’s model and serial number to ensure you order the right part. This label is often found:


    • On the door jamb or inner panel
    • Behind drawers or kick plates
    • Along interior walls

    Providing the correct model number prevents delays, returns, and compatibility issues.

  • 3. Be Cautious With Gas, Electrical, and Water Repairs

    Repairs involving gas lines, electrical wiring, or plumbing connections should be handled carefully. If the task feels beyond your experience, professional service is the safest option and ensures compliance with local codes.

  • 4. Use the Proper Tools

    Follow manufacturer instructions and use the correct tools to avoid damaging components or creating new problems during the repair.

  • 5. Contact Us If You Need Help

    If you’re unsure which part you need or run into challenges during your repair, our team can assist with troubleshooting or schedule a technician to complete the job safely.

Contact Us for Parts or Free Parts Diagnosis

Call us today to get help identifying your part and placing an order:

Hamilton, Burlington, Dundas, Grimsby, Stoney Creek, Ancaster, Brantford & surrounding areas: 905-544-1916
Niagara Region: 905-682-2263

Or use our online ordering link to locate parts quickly and securely.

Contact Us