Fridge or Freezer Repair
A properly functioning refrigerator and freezer are essential for keeping your food fresh and your household running smoothly. When your fridge stops cooling, your freezer isn't freezing, or you notice unusual noises or leaks, it can cause significant stress and potential food spoilage. These appliances are complex, and issues can range from a faulty compressor to a malfunctioning thermostat or a simple door seal problem. Instead of risking further damage or attempting a DIY repair, it's best to call in the professionals. The team at Sutton & Son Appliance Service specializes in diagnosing and repairing all makes and models of refrigerators and freezers. We understand the urgency of these situations and are committed to providing fast, reliable service to restore your appliance's functionality. Our technicians arrive with the tools and parts needed to address common problems on the spot, ensuring your kitchen gets back to normal as quickly as possible.
Why Choose Sutton & Son
- Experienced Technicians: Our team is factory-trained and has years of experience repairing all types of refrigerators and freezers.
- Prompt and Reliable Service: We offer flexible scheduling and strive to complete repairs in a single visit whenever possible.
- Upfront Pricing: You will receive a clear and honest estimate before any work begins, with no hidden fees.
- Quality Parts: We use high-quality, manufacturer-approved parts to ensure a lasting repair.
- Customer Satisfaction Guaranteed: Your satisfaction is our top priority, and we stand behind the quality of our work.
Nearly 100 Years of Experience
Our long-standing history means we know appliances, inside and out, and stay up to date on the latest models and technologies.
Factory-Trained, Certified Technicians
We ensure your warranty stays intact and the work meets manufacturer standards.
Wide Service Area
We service Hamilton and surrounding communities, including Burlington, Dundas, Grimsby, Stoney Creek, Ancaster, Brantford, Niagara Region and more.
Free Phone Diagnosis
Not sure what’s wrong? Call us for a free analysis. Often, we can troubleshoot over the phone and avoid an unnecessary trip.
Genuine Parts & Broad Brand Coverage
From Whirlpool to Samsung, Bosch to LG, and many others, we repair nearly all major appliance brands (full list below).
Transparent, Fair Pricing
We discuss needed repairs and costs before booking service so you know what to expect.
Our Services
We provide full-service repairs for all major household appliances, offering reliable diagnostics, genuine parts, and manufacturer-approved repair methods. Our technicians are equipped to handle everything from common issues to complex, specialty repairs. Services include:
Refrigerator & Freezer Repair
Cooling issues, temperature inconsistencies, leaks, door seal failures, compressor problems, ice maker malfunctions, and unusual noises.
Oven, Stove & Range Repair (Electric & Gas)
Heating problems, faulty thermostats, burner or element failures, ignition issues, control panel errors, and cooktop repairs.
Dishwasher Repair
Drainage problems, water leaks, spray arm failures, pump or motor issues, door latch problems, poor cleaning performance, and error codes.
Washer & Dryer Repair
Drum or bearing issues, spin cycle problems, heating failures, electrical faults, excessive noise, water filling/draining issues, and sensor errors.
Our Repair Process
01
Call Us or Request Service Online
Start by reaching out with a brief description of your appliance issue. Our team collects the essential details needed to understand the problem and prepare for next steps.
02
Free Phone Analysis
Before booking a visit, we'd like to walk you through basic troubleshooting steps to determine whether an in-home service call is required. In many cases, we can identify the issue over the phone and help you avoid unnecessary costs.
03
Schedule a Convenient Service Appointment
If a technician is needed, we arrange an appointment that fits your schedule. We provide clear expectations about arrival times and what to expect during the visit.
04
Professional Diagnosis & Repair
Our technician arrives equipped with the tools and common replacement parts needed for most repairs. After a full assessment, we explain the issue, outline the recommended repair, and provide transparent pricing before proceeding. If a part needs to be ordered, we handle it promptly and return as soon as it arrives.
05
Post-Repair Testing, Support & Maintenance Advice
Once the repair is complete, we test the appliance thoroughly to ensure everything is operating correctly. Our technician reviews what was done, offers maintenance tips to help extend the life of your appliance, and answers any remaining questions before completing the service.
Service Area We Cover
Sutton & Son Appliance Service proudly supports homeowners across a wide region of Southern Ontario. Our technicians provide prompt, reliable in-home appliance repair throughout:
- Hamilton (all neighbourhoods, including Mountain, East Hamilton, Westdale, and downtown)
- Burlington
- Oakville
- Waterdown
- Aldershot
- Flamborough
- Dundas
- Grimsby
- Stoney Creek
- Ancaster
- Brantford
- Niagara Region, including St. Catharines, Niagara Falls, Welland, Thorold, and surrounding communities
If you live just outside these areas, feel free to contact us; in many cases, we can still arrange service or recommend the best next steps. Our goal is to provide dependable appliance repair wherever it’s needed across the Hamilton–Niagara corridor.
Brands We Service
Our technicians are factory-trained to repair a wide range of major appliance brands — from standard household names to high-end and specialty manufacturers. We work with both newer models and older units, ensuring each repair meets manufacturer standards and uses genuine or approved replacement parts.
Brands we service include, but are not limited to:
- AGA
- Bosch
- Thermador
- Gaggenau
- GE / General Electric
- Whirlpool
- Samsung
- LG
- KitchenAid
- Fisher & Paykel
- JennAir
- Viking
- Dacor
- Blomberg
- Maytag
- Hotpoint
- Inglis
- Electrolux
- Frigidaire
- Miele (where repair support is permitted)
- Amana
- Kenmore (various model types)
With nearly a century of experience, our team has encountered just about every appliance brand and model on the market. If your brand is not listed here, please contact us; in most cases, we can still diagnose and repair your appliance or advise you on the best service option.
Request a Repair
Ready to book a service or need a free diagnosis?
Call us at
905-544-1916 (Hamilton & surrounding areas) or
905-682-2263
(Niagara Region), or click Request Service to schedule online.
We aim to respond quickly ,especially for urgent issues.
