To Our Valued Customers,
With information from the Centers for Disease Control and Prevention (CDC), we’ve developed preventative measures to maintain the best conditions for every home service call we provide.
We’ve also asked employees and customers who aren’t feeling well to refrain from coming in. We’re doing everything in our power to provide a safe environment for our customers and a healthy environment for everyone.
Sincerely, Sutton & Son Appliance Service
Sutton & Son Appliance Service has been proudly serving the Hamilton areas since 1928, and we have grown into one of the largest appliance repair and parts businesses in Southwest Ontario. We have built a reputation in our community for offering honest and excellent service. This community trust has enabled us to form lasting relationships based on the fact that we can get the job done right! Our "free initial analysis by phone" service, combined with our vast knowledge and incredible customer focus, has allowed us to become an industry leader. We pride ourselves on Consumer Protected Pricing by spending time with you on the telephone to diagnose your issue before we visit.
“Appliance repair & parts – it’s all we do! It’s what we do best!” – Steve Henderson, Owner
A direct link to the manufacturer is vital in maintaining consumer confidence in both the dealer and the product, and we at Sutton & Son Appliance Service in Hamilton pride ourselves on being that link between the modern consumer and the manufacturer.
Be it service, parts, installation, or just a question that needs to be answered, our staff and team of field technicians are fully trained and capable of handling all the appliance questions that Hamilton and surrounding area residents need answered. We offer discounts for seniors, corporate accounts, insurance companies and property managers.
We invite you to call on us for any or all of your installation requirements and as always, we appreciate your continued support!
When you call Sutton & Son Appliance Service, we’ll analyze your issue quickly over the phone, free of charge. Based on that conversation, we will help you decide whether you need a service call or just a part. We are here to help; with non-commission technicians, you only get the parts you need! Call us in Hamilton at 905-544-1916 or the Niagara Region at 905-682-2263!
If all you need is a part, we’ll provide free instructions on how to install it, if that’s what you prefer. Of course, if you’d rather Sutton & Son Appliance Service did the work for you, we’re always happy to oblige!
Great Customer Service
“The control panel/clock on our stove was breaking lose and falling into the appliance. We called the manufacturer, who referred us to Sutton and Son. I had great customer service from the time I called them. They knew what the problem was without coming, ordered the part and scheduled an appointment to come later the same week. On the appointed day, I got a call in the morning to provide a time frame. They arrived on time, completed the repair and all the paperwork quickly, professionally and without making any mess! A very pleasant experience! Thank you!”
Expert Knowledge and Workmanship
“Over many years I had the opportunity to work with Sutton & Son Appliance Service from the manufacturing end of the industry. I found this business to be honest with the customer's best interest being paramount in all that they do. They offer expert knowledge and workmanship to their customers. They provide up-to-date training to their skilled technicians and counter staff. The consumer can be assured of quality service when selecting this company for their repairs.”