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At Sutton & Son Appliances we are always happy to hear back from our customers about the quality of service they received. It keeps us performing at our best! Below you can see some comments from recent customers that were taken from an internet review site. Take a moment to see what your neighbours are saying about us and then contact us to schedule an appointment.
The control panel/clock on our stove was breaking lose and falling into the appliance. We called the manufacturer, who referred us to Sutton and Son. I had great customer service from the time I called them. They knew what the problem was without coming, ordered the part and scheduled an appointment to come later the same week. On the appointed day, I got a call in the morning to provide a time frame. They arrived on time, completed the repair and all the paperwork quickly, professionally and without making any mess! A very pleasant experience! Thank you!
Over many years I had the opportunity to work with Sutton & Son Appliances from the manufacturing end of the industry. I found this business to be honest with the customer's best interest being paramount in all that they do. They offer expert knowledge and workmanship to their customers. They provide up-to-date training to their skilled technicians and counter staff. The consumer can be assured of quality service when selecting this company for their repairs.
I called in to book a service call for my broken washing machine. The lovely gentleman on the other end of the line walked me through some troubleshooting on the phone and helped me solve the problem! No service call required. Great staff! Knowledgeable and extremely helpful. Saved me money, too!
Great service! My fridge was leaking and they knew exactly what the issue was by verifying the model number. The part was ordered and installed in a couple of days. No more leaking fridge! Would highly recommend!
Steve at Suttons & Son Appliances helped me understand the concerns with my refrigerator over the phone. His technician was on time and had the problem fixed right away. I would recommend Sutton's to anyone requiring honest, affordable and speedy service!
October 28, 2016
I called Suttons because I had a problem with my gas dryer. I usually repair my own appliances but I don't like touching gas and my wife wouldn't let me anyway. We were very concerned about having a gas smell and I was going to call the gas company but decided to call Suttons first.
A nice lady put me on hold and then one of their technicians got on the phone and asked me some questions.
I wanted to get service out immediately but after talking to him we realized the problem was an open can of paint thinner and the fumes were being sucked through the dryer. What a great company for talking me through this instead of sending out a technician and charging me.
Thank you Suttons & Son!
August 22, 2015
I called Suttons & Sons Appliances and spoke with Steve to arrange service and he was very professional and helpful in arranging my service call. Technician was prompt and very professional and did a great job. My problem appliance now works like new!!! I have already recommended to my friends and family and will continue to do so.
June 19, 2013
I have dealt personally with this company many times and EVERY time I have been beyond impressed with their courteous and prompt service, knowledge and overall professionalism. I have encountered different technicians and have always felt that they have given an honest opinion, charged a fair price, and made me comfortable having them in my home. I will no doubt continue to use Sutton & Sons for many years to come! AWESOME TEAM!
June 19, 2013
I was very impressed with this company as everyone gets leery when it comes to servicing an appliance. The lady who answered the phone was so helpful and friendly. Service man who came out was fantastic and so informative. Their rates were very fair!!! I will definitely use these guys again and will be referring them to my family as well.
June 18, 2013